2010 / 2011 Batch BTech / MCA Recruitment
Venue: St. Albert's College, Banerji Road Ernakulam
Date: Wednesday 29th February 2012


1: FUNCTIONAL ANALYST:

Eligibility Criteria:
  • 2010 / 2011 Batch BTech Candidates
  • BTech Mechanical[M.E] & Civil  Branches only
  • 60% or above in Xth, XIIth & BTech
  • Preferably Male Candidates
  • Outside Kerala College students are also eligible

Reporting Time for Functional Analyst:
  • 3.00 pm on Wednesday 29th February 2012

Job Description for Functional Analyst:
  • To make the customer happy/satisfied with your support.
  • Should work in shifts.
  • To provide functional support; answering support queries via phone, email and online meeting and chat.
  • To understand site specific requirements from sites which are handed over to support. Create RS for such requirements and manage release of necessary builds.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • To log all calls on the call logging system.
  • To document (keep log) all the work done with a unique number (SCRN)
  • To maintain a high degree of customer service for all support queries and adhere to all service management principle and service level agreements.
  • Respond to issue from clients and help them by resolving the issues within SLA.
  • Provide necessary training and advice to the customers.
  • Travel to different sites to support
  • To simulate technical as well as functional bugs and provide solutions by planning service packs (within SLA) with help from the technical coordinators.
  • Daily reports to reporting officer.
  • To create requirement specification if needed.
  • Ensure highest quality of the software

Salary for Functional Analyst:
  • 10000-12000 per month

2:  TECHNICAL SUPPORT:

Eligibility Criteria
  • MCA / BTech[all Branches] Candidates with Expertise in C#.net & SQL Server 2008
  • 60% or above in Xth, XIIth & BTECH/MCA
  • Must have minimum 6 months (At least one project experience)  to 1 Year Experience
  • Expertise in C#.net, Expertise in SQL Server 2008 (Working knowledge)
  • Preferably Male Candidates
  • Outside Kerala College students are also eligible

Job Description for Technical Support:
  • Study and follow the process defined or adopted by the company for software development process.
  • Execute software development as described in the design document, adhering to the organization standards.
  • Interact with customer or travel to the customer site to impart training or for on-site development, if schedule calls for it.
  • Interact with Project leader, project manager and implementation engineer for design improvements.
  • Prepare test plans as per specification and test the software as per test plan.
  • Complete the development within the time schedule with the highest quality.
  • Solve the problems at site in case of bugs reported by implementation engineer or by customer.
  • Get the project completed in the shortest possible time and acceptance from customer if involved in customization.
  • Help in preparing the technical specification of the new releases of the product.

Salary for Technical Support:
  • Based on Experience

Confirmation / Hall Ticket:
  • SHREDS [Login / Confirm Test]  for confirmation.
  • Confirm only if you are eligible and 100% sure to attend the test.
  • Candidates who confirm and do not report for the test will not get future services from SHREDS

Selection Process:
  • Aptitude Test
  • Technical / HR interview
  • Shortlisted candidates for Functional Analyst will have Interviews at wrench office at 10am on Thursday 1st March 2012
  • Shortlisted candidates for Technical Support will have Interviews at wrench office at 10am on Friday 2nd March 2012
  • Confirmation will be closed as soon as desired number is reached


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